Call Center Representative

Shelter Lending Services LLC

Tempe, AZ, United States
Fully remote
English fluency required
Outstanding telephone communication skills
Manual and automated calling strategies
Shelter Lending Services LLC is seeking a Call Center Representative to provide exceptional customer service in a fast-paced environment. The role involves assisting homeowners with mortgage-related inquiries and developing payment solutions for past-due mortgages, all while maintaining a positive demeanor. This fully remote position offers various benefits aimed at employee satisfaction and community involvement

Job Summary

  • The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center while handling inbound calls and contacting homeowners to collect past-due mortgage payments.
  • Employees are empowered through recognition of superior performance and innovative solutions, with a focus on teamwork and divisional cooperation.
  • The company offers comprehensive benefits including medical, dental, vision insurance, a 401(k) with employer match, paid parental leave, and a Volunteer Time Off day.

Matching Summary

Match Score: 85

Shelter Lending Services LLC is seeking a Call Center Representative to provide exceptional customer service in a fast-paced environment. The role involves assisting homeowners with mortgage-related inquiries and developing payment solutions for past-due mortgages, all while maintaining a positive demeanor. This fully remote position offers various benefits aimed at employee satisfaction and community involvement.

Skills & Requirements

Must-have

  • English fluency required
  • Outstanding telephone communication skills
  • Manual and automated calling strategies
  • Skip-tracing solutions familiarity
  • Microsoft Office software proficiency

Nice-to-have

  • Spanish or bilingual capability
  • Sales experience preferred
  • Over 1 year of collections experience
  • College degree preferred
  • Positive attitude and strong work ethic

Key Requirements

  • High-school diploma (or equivalent) required
  • Smartphone meeting security standards required
  • Reliable transportation or remote work compliance

Work Rights

Not specified

Tailored Resume

Cover Letter