Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades
Job Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Acts as an intermediary and field escalation focal point between the customer and the Division, providing technical support and documentation to field engineers and technicians.
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
Matching Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Skills & Requirements
Must-have
Technical support for customer equipment
Field escalation focal point
System performance data analysis
ECO review and communication
Customer-facing presentations
Nice-to-have
Supportive work culture
Continuous learning and development
Pushing boundaries of technology
Interpersonal skills for consensus building
Key Requirements
Conceptual and practical expertise in own discipline
Knowledge of best practices and market differentiation