Vp, Technical Support Engineering - Slack

Salesforce

Base: $221,900 - $390,300 annually; bonus/equity: ...
12+ years in technical support
5+ years executive leadership experience
Global team management in saas environment
This role is responsible for driving the global support strategy and engagement for Slack Support teams to ensure an exceptional customer experience

Job Summary

  • This role is responsible for driving the global support strategy and engagement for Slack Support teams to ensure an exceptional customer experience.
  • The successful candidate will lead a high-performing global organization of senior leaders and technical experts accountable for deep technical issue resolution.
  • Salesforce offers a variety of benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, and 401(k).

Matching Summary

This role is responsible for driving the global support strategy and engagement for Slack Support teams to ensure an exceptional customer experience.

Salary

Base: $221,900 - $390,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 12+ years in technical support
  • 5+ years executive leadership experience
  • Global team management in SaaS environment

Nice-to-have

  • Challenging assumptions and innovative ideas
  • Low ego leadership style
  • Influencing product development lifecycles

Key Requirements

  • Degree or equivalent relevant experience
  • Cloud/SaaS software environment experience
  • Ability to travel to global office locations

Work Rights

Not specified

Tailored Resume

Cover Letter