Vice President, Strategy, Customer, Colleague And Performance Enablement, Td Insurance

TD Bank

Toronto, Canada
Base: $185,000 - $275,000 cad; bonus/equity: eligi...
Customer experience strategy
Colleague engagement strategy
Business architecture definition
This role leads efforts to improve customer experience, boost employee engagement, and drive innovation across TDI, connecting customer feedback to business decisions and championing sustainability

Job Summary

  • This role leads efforts to improve customer experience, boost employee engagement, and drive innovation across TDI, connecting customer feedback to business decisions and championing sustainability.
  • Key responsibilities include stewarding the customer experience strategy, leading the colleague strategy, directing business architecture, and ensuring regulatory commitments are met.
  • TD is committed to providing fair and equitable compensation opportunities, growth opportunities, and skill development, with a total rewards package including base salary, variable compensation, and benefits.

Matching Summary

This role leads efforts to improve customer experience, boost employee engagement, and drive innovation across TDI, connecting customer feedback to business decisions and championing sustainability.

Salary

Base: $185,000 - $275,000 CAD; Bonus/Equity: Eligible for discretionary variable compensation; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer experience strategy
  • Colleague engagement strategy
  • Business architecture definition
  • Portfolio management and governance
  • Change management practice
  • Strategic planning and execution

Nice-to-have

  • Visionary leadership
  • Inclusive employee culture
  • Commercial and service-oriented mindset
  • Embracing and leading change
  • Building and sustaining relationships

Key Requirements

  • 15+ years of progressive experience
  • Graduate degree (e.g., MBA) preferred
  • Understanding of TDI and TDBG enterprise operations
  • Proven experience building and leading high-performing teams
  • Strong financial and technology acumen

Work Rights

Not specified

Tailored Resume

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