Establish effective communication channels between the company and customers through high-quality customer service, understand customer needs and expectations, and continuously improve service quality and processes for sustainable development
Job Summary
Establish effective communication channels between the company and customers through high-quality customer service, understand customer needs and expectations, and continuously improve service quality and processes for sustainable development.
Accurately answer policy-related questions regarding high-end medical insurance plans, preservation, and claims, and provide optimal solutions according to company standards to improve the resolution rate per call.
Assist customers in initiating medical service applications based on their service needs and provide high-quality medical resources.
Matching Summary
Establish effective communication channels between the company and customers through high-quality customer service, understand customer needs and expectations, and continuously improve service quality and processes for sustainable development.
Skills & Requirements
Must-have
7*24 customer service
High-end medical insurance
Health management services
Effective internal and external communication
Process improvement feedback
Nice-to-have
Proactive team support
Continuous quality improvement
Adapt to new policies
Key Requirements
Associate degree or above
2-3 years medical experience
Claims or professional customer service experience