Ecommerce Payment, Operations & Innovation Manager

Bose Corporation

Framingham, Massachusetts, United States
Base: $113,800-$156,550; bonus/equity: not specifi...
Hybrid
End-to-end ecommerce operations management
Payment processing and vendor management
Inventory availability and supply chain alignment
Bose Corporation is seeking an Ecommerce Payment, Operations & Innovation Manager to oversee ecommerce operations, enhance customer experiences, and drive innovation through emerging technologies. The role involves managing end-to-end operations, collaborating with cross-functional teams, and focusing on continuous improvement and customer feedback

Job Summary

  • This role is responsible for the day-to-day performance and operational excellence of the ecommerce experience across the full customer journey.
  • The position leads the identification, testing, and scaling of innovative solutions including AI to reduce customer friction and improve efficiency.
  • Bose offers a competitive compensation package ranging from $113,800 to $156,550 along with comprehensive health benefits and a generous employee discount.

Matching Summary

Match Score: 85

Bose Corporation is seeking an Ecommerce Payment, Operations & Innovation Manager to oversee ecommerce operations, enhance customer experiences, and drive innovation through emerging technologies. The role involves managing end-to-end operations, collaborating with cross-functional teams, and focusing on continuous improvement and customer feedback.

Salary

Base: $113,800-$156,550; Bonus/Equity: Not specified; Benefits: Comprehensive health, welfare, 401(k), employee discount

Skills & Requirements

Must-have

  • End-to-end ecommerce operations management
  • Payment processing and vendor management
  • Inventory availability and supply chain alignment
  • Voice of Customer (VoC) analysis
  • Cross-functional stakeholder coordination
  • KPI definition and performance tracking
  • Innovation pilot program execution

Nice-to-have

  • AI-driven solution implementation
  • Customer-first mindset with bias toward action
  • Experience with emerging technologies
  • Strong analytical and communication skills
  • Continuous improvement culture championing

Key Requirements

  • 5+ years of experience in ecommerce operations
  • Proven ability to manage external vendors and lead QBRs
  • Demonstrated experience leading pilot initiatives or innovation programs

Work Rights

Not specified

Tailored Resume

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