Customer Care Representative - English Speaker

Crane Company

Hybrid
Excellent spoken and written english
Previous customer service experience
Good knowledge of ms office applications
Crane Company is seeking an Associate Customer Service Representative who will provide support in order entry, inside sales, and administration, primarily using phone, email, and web communication. The role involves managing customer queries and coordinating with various departments to ensure customer satisfaction and efficient service delivery

Job Summary

  • The role serves as a primary contact point for pre- and after-sales activities, managing the exchange of commercial information between Sales, Distributors, and Supply Chain.
  • Responsibilities include providing phone, email, and web support for order status, invoicing issues, and shipment coordination while ensuring compliance with export control regulations.
  • The position requires entering customer data and maintaining master records accurately while participating in regular customer calls and team-based problem-solving initiatives.

Matching Summary

Match Score: 85

Crane Company is seeking an Associate Customer Service Representative who will provide support in order entry, inside sales, and administration, primarily using phone, email, and web communication. The role involves managing customer queries and coordinating with various departments to ensure customer satisfaction and efficient service delivery.

Skills & Requirements

Must-have

  • Excellent spoken and written English
  • Previous customer service experience
  • Good knowledge of MS Office applications

Nice-to-have

  • Proven SAP systems experience
  • Experience with process improvement projects
  • Ability to manage key accounts

Key Requirements

  • Excellent English language skills
  • Prior customer service experience required
  • Proficiency in MS Office applications

Work Rights

Not specified

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