Contact Center Rep Ii, Everyday Banking - Cantonese / Mandarin / French
The Dominion
Markham, Ontario, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
Fluent in english and cantonese or mandarin or french
Customer service in financial industry
Multitasking with multiple computer systems
As the voice of TD, you’ll deliver legendary customer service by making it easy, creating value, and providing trusted advice to customers
Job Summary
As the voice of TD, you’ll deliver legendary customer service by making it easy, creating value, and providing trusted advice to customers.
After completing in-person training, you will primarily work offsite from a secure, private workspace with occasional in-person team events.
TD offers regular career development conversations, mentoring programs, and a competitive benefits plan to support colleagues’ growth and well-being.
Matching Summary
As the voice of TD, you’ll deliver legendary customer service by making it easy, creating value, and providing trusted advice to customers.
Salary
Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts
Skills & Requirements
Must-have
Fluent in English and Cantonese or Mandarin or French
Customer service in financial industry
Multitasking with multiple computer systems
Digital literacy with various devices
Compliance with regulatory guidelines
Remote work with stable internet connection
Nice-to-have
Positive attitude and resiliency
Ability to work independently and in a team
Ongoing training and skill development
Empathy in customer interactions
Career development opportunities
Key Requirements
High School Diploma or equivalent
Fluent in English and Cantonese or Mandarin or French
Experience in financial or service industries preferred
Ability to manage sensitive customer information
Ability to meet performance and compliance targets