Ensure prompt, courteous and efficient handling of all requests by both guests and colleagues
Job Summary
Ensure prompt, courteous and efficient handling of all requests by both guests and colleagues.
Assist with guestroom reservations including changes, cancellations, processing travel agent commissions, responding to travel agent inquiries, managing guestroom inventory, and reviewing reservations for accuracy and hotel preparedness.
Benefit from paid time off, medical, dental and vision insurance, 401K, complimentary shift meal, employee benefit card, learning programs, and career development opportunities.
Matching Summary
Ensure prompt, courteous and efficient handling of all requests by both guests and colleagues.
Skills & Requirements
Must-have
Opera Cloud Access
handle all incoming calls
process reservation requests
manage guestroom inventory
respond to travel agent inquiries
monitor hotel inventory
Nice-to-have
strong interpersonal communication skills
problem solving abilities
suggestively upsell products
career development opportunities
Key Requirements
Diploma or Degree in Hotel/Hospitality Management an asset
Previous experience with Opera and Opera CRS systems
Fluent in English
Proficiency in Microsoft Office Applications including Excel