Advanced Customer Engineer - Critical Account Team

HPE (Hewlett Packard Enterprise)

Multiple Locations, US
Base: usd 119,500 - 275,000 annually in texas; bon...
Hybrid
Enterprise network design and troubleshooting
Customer relationship management
Onsite and remote technical support
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications

Job Summary

  • Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.
  • The Advanced Customer Engineer role involves working closely with critical account customers to identify and resolve complex network issues, build trusted relationships, and collaborate with internal teams.
  • HPE offers comprehensive health and wellbeing benefits, invests in personal and professional development, and fosters an inclusive culture that values varied backgrounds and flexibility.

Matching Summary

Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.

Salary

Base: USD 119,500 - 275,000 annually in Texas; Bonus/Equity: Variable incentives may be offered; Benefits: Comprehensive suite supporting physical, financial, and emotional wellbeing

Skills & Requirements

Must-have

  • Enterprise network design and troubleshooting
  • Customer relationship management
  • Onsite and remote technical support
  • High pressure situation management
  • Hybrid work environment
  • Travel up to 40%

Nice-to-have

  • Cross domain knowledge
  • Design thinking
  • Development fundamentals
  • DevOps experience
  • Security-first mindset
  • User experience (UX)
  • Positive attitude and adaptability

Key Requirements

  • Bachelor's degree in Engineering or Computer Science or equivalent experience
  • 10+ years of relevant industry experience
  • Excellent written and verbal communication skills
  • Ability to work as part of a larger team
  • Proactive travel management
  • Experience with enterprise networking protocols and security technologies

Work Rights

Not specified

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