Digital Services Hotline Technician

Baldwin Technology

Siemens rockwell bosch omron software proficiency
Plc drives and device troubleshooting via vpn
Three years machine troubleshooting experience
The hotline technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians

Job Summary

  • The hotline technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians.
  • Responsibilities include evaluating, implementing, and testing new technology while responding urgently to unplanned equipment breakdowns.
  • Candidates must document all customer issues and resolutions in the CRM system to build comprehensive equipment history files.

Matching Summary

The hotline technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians.

Skills & Requirements

Must-have

  • Siemens Rockwell Bosch Omron software proficiency
  • PLC drives and device troubleshooting via VPN
  • Three years machine troubleshooting experience
  • Mechanical pneumatic and control systems expertise
  • HMI loading and component replacement support

Nice-to-have

  • Proactive communication with engineering teams
  • Continuous improvement and process optimization
  • Customer-centric relationship building skills
  • Ability to travel at least 10 percent

Key Requirements

  • Two-year associate degree or high school diploma
  • Three years of machine troubleshooting experience
  • Expertise in controls and processes for one product line

Work Rights

Not specified

Tailored Resume

Cover Letter