The Operations Manager leads the team and drives goals that directly impact customer satisfaction, store profitability, and Academy’s Purpose
Job Summary
The Operations Manager leads the team and drives goals that directly impact customer satisfaction, store profitability, and Academy’s Purpose.
This position is responsible for overall management and execution of operational excellence for the entire store with specific focus on supervising team members in store operations.
The role requires adherence to company policies, participation in leadership training, and compliance with federal and state laws including firearm sales regulations.
Matching Summary
The Operations Manager leads the team and drives goals that directly impact customer satisfaction, store profitability, and Academy’s Purpose.
Skills & Requirements
Must-have
Operational excellence management
Team supervision and coaching
Inventory and loss prevention oversight
Customer service orientation
Compliance with safety and security regulations
Use of inventory and payroll software
Nice-to-have
Strong business acumen
Effective communication skills
Problem solving abilities
Leadership and team development
Ability to analyze and implement strategies
Key Requirements
Bachelor’s degree preferred
At least three years relevant experience
Leadership of departments up to 40 people
Firearms sales certification training
Power Industrial Truck Certification
Completion of Academy Leadership University
Must meet federal and state firearms transaction requirements
FOID card qualification (Illinois only)
Work Rights
Must meet federal and state requirements for firearms transactions