Customer Success Manager Ii

Renaissancelearning NAM

Chicago, IL, US
Base: $56,100 - $77,200; bonus/equity: + bonus for...
Remote
Manage customer book of business
Drive product adoption
Customer retention strategies
The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes

Job Summary

  • The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes.
  • This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes.
  • Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience.

Matching Summary

The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes.

Salary

Base: $56,100 - $77,200; Bonus/Equity: additional bonus for hitting CSM targets applies; Benefits: World Class Health Benefits, 401(k) with company match, Paid Vacation and Sick Time Off, 12 Paid Holidays, Parental Leave, Tuition Reimbursement

Skills & Requirements

Must-have

  • Manage customer book of business
  • Drive product adoption
  • Customer retention strategies
  • Collaborate with cross-functional teams
  • Analyze customer feedback patterns

Nice-to-have

  • Exceptional customer experience
  • Proactive risk mitigation
  • Scalable solutions for challenges
  • Customer advocacy and success stories

Key Requirements

  • 2-3 years experience in Customer Success required
  • Strong understanding of the K12 education competitive landscape
  • Proven track record of meeting/exceeding goals

Work Rights

Not specified

Tailored Resume

Cover Letter