The Reservations Sales Specialist is responsible for selling a cluster of South Florida luxury hotels and creating individualized experiences for every guest through direct sales and pre-arrival engagement
Job Summary
The Reservations Sales Specialist is responsible for selling a cluster of South Florida luxury hotels and creating individualized experiences for every guest through direct sales and pre-arrival engagement.
Four Seasons offers a competitive salary, comprehensive benefits including 401(k) with company match, employee discounts, complimentary meals, and excellent training and development opportunities.
The role requires embracing a shared-services model across multiple properties and maintaining the highest level of hospitality and professionalism while handling guest inquiries and reservation details.
Matching Summary
The Reservations Sales Specialist is responsible for selling a cluster of South Florida luxury hotels and creating individualized experiences for every guest through direct sales and pre-arrival engagement.
Skills & Requirements
Must-have
Luxury hotel sales experience
Reservation and booking management
Customer service and guest relations
Proficiency with Microsoft Office and Opera PMS
Multitasking and prioritization skills
Ability to work flexible shifts including weekends and holidays
Nice-to-have
Strong communication and typing skills
Positive attitude and interpersonal skills
Collaboration in shared-services model
Crisis management and emergency response
Sales conversion track record
Key Requirements
Minimum 3 years luxury hotel sales or operations experience
Fluent in reading, writing, and spoken English
Ability to analyze guest situations and exceed expectations
Strong computer skills including multiple software systems