Sr Customer Success Manager

ServiceNow

Heredia, Costa Rica
**
Customer advocacy
Achieve business outcomes
Drive product adoption
** ServiceNow is seeking a Senior Customer Success Manager in Heredia, Costa Rica, to advocate for customers and ensure they achieve their desired outcomes using ServiceNow products. The ideal candidate should possess significant experience in integrating AI into work processes and have a strong background in customer success or related fields. **

Job Summary

  • The role of the Success Advocate is to act as an advocate for our customers.
  • You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.
  • Ensure customers are technically healthy and on the most recent version of our product.

Matching Summary

Match Score: 75

** ServiceNow is seeking a Senior Customer Success Manager in Heredia, Costa Rica, to advocate for customers and ensure they achieve their desired outcomes using ServiceNow products. The ideal candidate should possess significant experience in integrating AI into work processes and have a strong background in customer success or related fields. **

Skills & Requirements

Must-have

  • customer advocacy
  • achieve business outcomes
  • drive product adoption
  • prescriptive guidance
  • best practices and innovations
  • technical health
  • new use case creation

Nice-to-have

  • AI integration into work
  • creative problem solving
  • collaborative work environment

Key Requirements

  • Minimum 7 years of related work experience
  • Experience leveraging or critically thinking about AI
  • ServiceNow certifications

Work Rights

Not specified

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