Base: $85,000 to $145,000; bonus/equity: annual in...
Not specified
5+ years problem management experience
Itil v4 framework expertise
Root cause analysis methodologies
S&P Global is seeking a Senior Problem Manager to lead cross-functional initiatives for Root Cause Analysis and enhance the Problem Management lifecycle. The ideal candidate should have substantial experience in IT service management, particularly in regulated environments, and possess strong analytical and communication skills
Job Summary
The role involves leading cross-functional Root Cause Analysis sessions to identify systemic issues and strengthen operational resilience.
Candidates must own the Problem Management lifecycle aligned with ITIL v4 principles while supporting regulatory expectations like DORA compliance.
S&P Global offers competitive pay, retirement planning, and a company-matched student loan contribution as part of its benefits package.
Matching Summary
Match Score: 85
S&P Global is seeking a Senior Problem Manager to lead cross-functional initiatives for Root Cause Analysis and enhance the Problem Management lifecycle. The ideal candidate should have substantial experience in IT service management, particularly in regulated environments, and possess strong analytical and communication skills.
Salary
Base: $85,000 to $145,000; Bonus/Equity: Annual incentive plan eligible; Benefits: Health care, flexible downtime, continuous learning, retirement planning
Skills & Requirements
Must-have
5+ years Problem Management experience
ITIL v4 framework expertise
Root Cause Analysis methodologies
ServiceNow or Jira proficiency
Regulated environment compliance
Nice-to-have
Python or PowerShell scripting skills
Splunk or Dynatrace monitoring knowledge
AI-enabled ITSM workflow automation
Cross-functional leadership abilities
Continuous improvement mindset
Key Requirements
Bachelor's degree in IT, CS, Business Admin, or equivalent
5+ years hands-on experience in Problem or Incident Management
Proficiency with ITSM platforms like ServiceNow, Remedy, or Jira
Experience in regulated environments with audit readiness practices