Customer Service Advisor - Arabic Speaker - Abudhabi

Concentrix

Abu Dhabi, United Arab Emirates
Arabic language proficiency
Customer support
Inbound/outbound calls
Interface with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • Interface with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Prepare complete and accurate work including appropriately notating accounts as required.

Matching Summary

Interface with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Arabic language proficiency
  • Customer support
  • Inbound/outbound calls
  • Problem resolution
  • KPI achievement

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Team player
  • Adapt to changes quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Ability to effectively communicate
  • Strong computer navigation skills

Work Rights

Not specified

Tailored Resume

Cover Letter