Banamex Volante Sr Foráneo Morelos

Citigroup

Cuernavaca, Morelos, Mexico
On-site
2-4 years relevant experience
Customer service or call center background
Internal and external relationship building
Citigroup is seeking a Banamex Volante Sr Foráneo for their Cuernavaca location, primarily focused on customer service and sales support. The role involves handling customer inquiries, resolving issues, and identifying cross-selling opportunities, requiring relevant experience in customer service or retail

Job Summary

  • The role involves resolving customer inquiries via phone and email while identifying cross-selling opportunities.
  • Employees will assist with credit requests, transaction processing, and vendor data management across multiple systems.
  • The position requires evaluating business risks and adhering to strict compliance and ethical standards to protect company assets.

Matching Summary

Match Score: 75

Citigroup is seeking a Banamex Volante Sr Foráneo for their Cuernavaca location, primarily focused on customer service and sales support. The role involves handling customer inquiries, resolving issues, and identifying cross-selling opportunities, requiring relevant experience in customer service or retail.

Skills & Requirements

Must-have

  • 2-4 years relevant experience
  • Customer service or call center background
  • Internal and external relationship building
  • POS terminal and IVR system usage
  • Credit application assistance

Nice-to-have

  • Retail commerce experience
  • Cross-selling opportunity identification
  • Strong ethical judgment
  • Training session facilitation
  • Data reconciliation skills

Key Requirements

  • High school diploma or equivalent
  • 2 to 4 years of relevant experience
  • Experience in customer service centers or retail

Work Rights

Not specified

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