This role combines leadership and technical expertise—supervising and mentoring the local Field Service team while acting as the technical escalation point for complex issues
Job Summary
This role combines leadership and technical expertise—supervising and mentoring the local Field Service team while acting as the technical escalation point for complex issues.
The Service Technician Site Leader will provide local IT Leadership and support services for the Allegion Corporate office in Carmel, IN.
Allegion is committed to building and maintaining a diverse and inclusive workplace.
Matching Summary
This role combines leadership and technical expertise—supervising and mentoring the local Field Service team while acting as the technical escalation point for complex issues.
Skills & Requirements
Must-have
Microsoft Windows Operating Systems
Microsoft Office Suites
Microsoft 365
Apple iOS and Android
PC Hardware troubleshooting
Basic Audio-Visual Support
Nice-to-have
Exceptional communication skills
Proactive problem solver
Cross-functional team collaboration
Work-life balance advocate
Key Requirements
2-5 years work experience
Manufacturing and Office environments support
High level functional and technical working knowledge
Mobile environment operating systems
Outstanding and highly professional verbal and written communications skills
Broad technical IT knowledge and awareness of industry trends
Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management
Ability to multitask and prioritize effectively
Self-motivated problem solver operating with limited supervision