Analyst Iii Infrastructure Services

DXC Technology UK

Ka, United Kingdom
Customer issue ownership
Technical problem resolution
System issue troubleshooting
Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met

Job Summary

  • Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
  • Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
  • DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Matching Summary

Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.

Skills & Requirements

Must-have

  • Customer issue ownership
  • Technical problem resolution
  • System issue troubleshooting
  • Ticketing tool usage
  • Customer inquiry logging
  • Rotational/night shifts

Nice-to-have

  • Interpersonal skills
  • Team collaboration
  • Work-life balance support
  • Inclusive environment

Key Requirements

  • 10+2+3 minimum qualification
  • Experience with company escalation policy
  • Fresher or relevant work experience

Work Rights

Not specified

Tailored Resume

Cover Letter