Global Project Management Specialist

CMA CGM Group

Marseille, France
On-site
Knowledge management strategies
Customer and employee experiences
Process optimization
Your role will participate to the development of our company’s knowledge management strategies, to foster a balance between digital innovation, organizational alignment and cohesive and streamlined processes, with strong focus on enhancing both customer and employee experiences

Job Summary

  • Your role will participate to the development of our company’s knowledge management strategies, to foster a balance between digital innovation, organizational alignment and cohesive and streamlined processes, with strong focus on enhancing both customer and employee experiences.
  • Your role is instrumental in executing our vision of streamlined simplicity.
  • We invite you to be part of our dynamic Customer Care Transformation Team, where innovation, collaboration, and continuous improvement shape the future of our customer and employee experiences.

Matching Summary

Your role will participate to the development of our company’s knowledge management strategies, to foster a balance between digital innovation, organizational alignment and cohesive and streamlined processes, with strong focus on enhancing both customer and employee experiences.

Skills & Requirements

Must-have

  • knowledge management strategies
  • customer and employee experiences
  • process optimization
  • AI & Digital Transformation Enablement
  • Business & IT Interface

Nice-to-have

  • foster a culture of ongoing enhancement
  • continuous improvement
  • collaboration and continuous improvement

Key Requirements

  • Bachelor's degree in a related field; Master's preferred
  • Demonstrated leadership in customer care
  • Strong analytical, project management, and strategic planning skills
  • Proven experience in customer service and/or operational environments
  • Hands-on experience contributing to transformation programs

Work Rights

Not specified

Tailored Resume

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