Customer Communication & Engagement Specialist

FWD Life Insurance Group

Jakarta, Indonesia
Customer communication strategies
Customer engagement programs
Go-to-market strategy development
The role ensures FWD Insurance's active presence throughout the customer lifecycle by providing proactive and intuitive customer communications and engagement programs to increase customer engagement and loyalty

Job Summary

  • The role ensures FWD Insurance's active presence throughout the customer lifecycle by providing proactive and intuitive customer communications and engagement programs to increase customer engagement and loyalty.
  • It involves the end-to-end Go-To-Market strategy development and implementation for Omne to ensure high adoption as a differentiator in the market.
  • The specialist collaborates with cross-functional teams to address customer issues, implement engagement programs, and identify opportunities for continuous improvement.

Matching Summary

The role ensures FWD Insurance's active presence throughout the customer lifecycle by providing proactive and intuitive customer communications and engagement programs to increase customer engagement and loyalty.

Skills & Requirements

Must-have

  • customer communication strategies
  • customer engagement programs
  • Go-To-Market strategy development
  • cross-functional collaboration
  • customer lifecycle management

Nice-to-have

  • proactive and intuitive communications
  • technology-driven distribution channels
  • relationship building for customer loyalty

Key Requirements

  • experience in customer communication
  • experience in customer engagement
  • experience with Go-To-Market strategy
  • knowledge of insurance industry
  • work authorization in Indonesia

Work Rights

Not specified

Tailored Resume

Cover Letter