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Checkout.com is seeking a Merchant Operations Manager to lead a team focused on delivering efficient and compliant services to merchants in the US market. The ideal candidate will have strong leadership skills, technical proficiency, and a passion for operational excellence within the fintech industry.
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Job Summary
Lead a high-performing team focused on efficient, compliant, and scalable service delivery to Checkout.com merchants serving the US market.
Oversee Merchant Care (customer service) and Merchant Configuration (system changes) sub-teams, driving upskilling and managing workload.
Utilize SQL and log analysis tools to diagnose technical challenges and partner with Sales, Product, and Engineering to resolve escalations.
Matching Summary
Match Score: 75
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Checkout.com is seeking a Merchant Operations Manager to lead a team focused on delivering efficient and compliant services to merchants in the US market. The ideal candidate will have strong leadership skills, technical proficiency, and a passion for operational excellence within the fintech industry.
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Skills & Requirements
Must-have
Team management and mentorship
Operational excellence and performance monitoring
Technical support and issue resolution
SQL and log analysis tools
Cross-functional collaboration
Nice-to-have
Proactive conflict resolution
Championing automation
Data-driven decision making
Comfortable making quick decisions
Key Requirements
4-6 years experience in support, operations, or configuration
Proven team management or mentorship experience
Proficiency in Configuration Management, APIs, and SQL
Familiarity with log analysis and CRM tools is a plus