Technical Support Technician Senior - Jefferson County Public Library

Jefferson County Public Library

Base: $25.50 - $31.88 ph; bonus/equity: not specif...
Fully remote
Strong troubleshooting skills
Customer service skills
Experience in helpdesk support
The Jefferson County Public Library is seeking a Senior Technical Support Technician for fully remote work, responsible for providing advanced IT support and customer service. The ideal candidate will have strong troubleshooting skills and experience in desktop support, with a focus on improving IT processes

Job Summary

  • The Technical Support Technician Senior provides specialized IT support and customer service.
  • This role involves troubleshooting and resolving complex hardware and software issues.
  • The position offers standard benefits including medical, dental, and vision insurance.

Matching Summary

Match Score: 85

The Jefferson County Public Library is seeking a Senior Technical Support Technician for fully remote work, responsible for providing advanced IT support and customer service. The ideal candidate will have strong troubleshooting skills and experience in desktop support, with a focus on improving IT processes.

Salary

Base: $25.50 - $31.88 per hour; Bonus/Equity: Not specified; Benefits: Standard Benefits

Skills & Requirements

Must-have

  • Strong troubleshooting skills
  • Customer service skills
  • Experience in helpdesk support

Nice-to-have

  • Ability to work in a diverse environment
  • Experience with ITIL framework
  • Knowledge of network services

Key Requirements

  • Minimum one year of related experience
  • Bachelor's degree in information technology preferred
  • CompTIA A+ Certification or related experience

Work Rights

Not specified

Tailored Resume

Cover Letter