Product Support Specialist -ecommerce

Commonwealth Bank Group

Australia
Not specified; on-call allowance pyid; flexible wo...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
The role involves supporting business banking customers with innovative online acquiring solutions and payment products

Job Summary

  • The role involves supporting business banking customers with innovative online acquiring solutions and payment products.
  • Candidates will handle risk management activities, resolve incidents, and communicate complex technical issues to service owners.
  • The position offers a rotating roster between 7am and 7pm Monday to Sunday with an option to work from home or offices around Australia.

Matching Summary

The role involves supporting business banking customers with innovative online acquiring solutions and payment products.

Salary

Not specified; On-call allowance paid; Flexible work arrangements offered

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Experience with card issuer or fintech
  • High volume inquiries across multiple channels
  • Risk management activities experience

Nice-to-have

  • Flexible to work evenings and weekends
  • Passion for finding customer solutions
  • Ability to explain complex concepts simply
  • Collaborative team mindset
  • Quick learner of new technologies

Key Requirements

  • 12 Month fixed term opportunity
  • Experience preferably with financial institution or enterprise software
  • Strong focus on collaboration and customer service

Work Rights

Not specified

Tailored Resume

Cover Letter