Customer Experience Supervisor

Freedom CDJR of Lexington

Medford, OR, United States
Base: $50,000-75,000; bonus/equity: not specified;...
Customer satisfaction team management
Customer issue resolution ownership
Performance tracking and optimization
Driveway is on a mission to make car ownership easy, transparent, and enjoyable by blending technology with human touch

Job Summary

  • Driveway is on a mission to make car ownership easy, transparent, and enjoyable by blending technology with human touch.
  • The Customer Satisfaction Supervisor leads a team to ensure exceptional customer resolution and continuous performance improvement.
  • Employees receive competitive pay, comprehensive medical benefits, paid time off, retirement plans, and vehicle purchase discounts.

Matching Summary

Driveway is on a mission to make car ownership easy, transparent, and enjoyable by blending technology with human touch.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Competitive pay, Medical, Dental, Vision, PTO, 401(k), Employee Stock Purchase

Skills & Requirements

Must-have

  • Customer satisfaction team management
  • Customer issue resolution ownership
  • Performance tracking and optimization
  • Cross-team collaboration
  • CRM and ERP data management

Nice-to-have

  • Strategic thinking
  • Process optimization
  • Continuous improvement mindset
  • Strong communication skills
  • Team motivation and development

Key Requirements

  • High School diploma or Equivalent
  • 3-5+ years Customer Service Leadership experience
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter