Manager - Claims Operations

EML

Sydney, NSW, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong stakeholder management skills
The role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to ensure high-quality customer experiences

Job Summary

  • The role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to ensure high-quality customer experiences.
  • EML fosters a learning culture with ongoing investment in employee development and offers flexible work arrangements including up to 2 days of remote work per week.
  • Candidates will act as the key contractual contact for client Youi while managing resources, budgets, and workforce planning to support business growth.

Matching Summary

The role involves leading and coordinating multiple Case Management teams across New South Wales and South Australia to ensure high-quality customer experiences.

Salary

Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme plus salary reviews

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong stakeholder management skills
  • Ability to drive operational strategy
  • Hands-on leadership capability

Nice-to-have

  • Commercially minded approach
  • Resilient and accountable leader
  • Culture of continuous improvement
  • High-performing team builder

Key Requirements

  • Proven experience in CTP claims environments
  • Track record of driving performance and change
  • Confident senior-level stakeholder management

Work Rights

Not specified

Tailored Resume

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