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AIG is seeking a Counter Analyst in Mexico City to support their insurance operations by analyzing and processing requests for issuance and quotations. The role emphasizes adherence to established policies and collaboration with various departments to ensure timely and accurate service delivery.
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Job Summary
The primary purpose is to analyze requests received via email and assign issuance or quotation procedures according to established policies.
Employees must be able to enter an average of 900 requests per month while maintaining accurate system data and documentation.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Match Score: 75
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AIG is seeking a Counter Analyst in Mexico City to support their insurance operations by analyzing and processing requests for issuance and quotations. The role emphasizes adherence to established policies and collaboration with various departments to ensure timely and accurate service delivery.
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Skills & Requirements
Must-have
Analyze issuance and quotation requests
Comply with company policies and procedures
Manage email inbox SLA requirements
Document rejection of applications
Report OFAC alerts for deviations
Nice-to-have
Empathy in customer service interactions
Ability to manage complaints effectively
Strong written and verbal communication skills
Experience prioritizing workload and diary management
Key Requirements
Ability to communicate and receive information clearly
Capacity to process 900 requests monthly
Proficiency in Microsoft Office tools including Outlook and Excel