Service Desk Technician L, On Site

ASU Preparatory Academy

Arizona, United States
Base: $18.00 - $24.00 usd hourly; bonus/equity: no...
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Valid arizona dps fingerprint clearance card
First level it support via email chat phone
Troubleshooting pc mac and mobile devices
** ASU Preparatory Academy is seeking a Service Desk Technician I to provide technical assistance both on-site and remotely. The ideal candidate will have experience in IT support and demonstrate strong communication skills while assisting customers with various technical issues. **

Job Summary

  • The Service Desk Technician will provide first-line technical assistance to internal and external customers both onsite and remotely.
  • Candidates must possess a valid Arizona Department of Public Safety Fingerprint Clearance Card to be eligible for this role.
  • The position involves maintaining hardware inventory, managing user accounts for onboarding, and escalating complex issues to second-line support.

Matching Summary

Match Score: 75

** ASU Preparatory Academy is seeking a Service Desk Technician I to provide technical assistance both on-site and remotely. The ideal candidate will have experience in IT support and demonstrate strong communication skills while assisting customers with various technical issues. **

Salary

Base: $18.00 - $24.00 USD hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Valid Arizona DPS Fingerprint Clearance Card
  • First level IT support via email chat phone
  • Troubleshooting PC Mac and mobile devices
  • Incident tracking system ticket management
  • Microsoft Office Suite and G-suite knowledge

Nice-to-have

  • Remote support experience preferred
  • Knowledge of FERPA and CIPA regulations
  • Experience with ITSM and ITIL frameworks
  • Familiarity with SCCM MDT JAMF Pro tools
  • Audio/visual technology troubleshooting skills

Key Requirements

  • Associates Degree in Computer Science or related field
  • Valid Arizona DPS Fingerprint Clearance Card
  • Experience with technology hardware software and systems support

Work Rights

Must have Arizona DPS Fingerprint Clearance Card

Tailored Resume

Cover Letter