Sr. Director / Director, Trailhead, Missionforce

Salesforce

Base: $150,100 - $304,700 annually (up to $332,600...
Not specified
10+ years end-to-end content development experience
Xml/dita and markdown/git proficiency
Experience creating release notes and implementation guides
Salesforce is seeking a Sr. Director/Director for their Trailhead, Missionforce team, focusing on content development and strategy in the context of AI-enhanced customer experiences. The ideal candidate will have a strong background in content creation, a passion for customer success, and the ability to drive strategic initiatives across various sectors, including defense and intelligence

Job Summary

  • This role involves independently determining content needs and creating essential materials like release notes and help articles for customers and engineers.
  • The position requires collaborating closely with product leadership to build AI-powered content supporting mission-critical work across the U.S. Department of Defense and Intelligence Community.
  • Salesforce offers a comprehensive benefits package including time off programs, medical, dental, vision, mental health support, paid parental leave, life insurance, and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is seeking a Sr. Director/Director for their Trailhead, Missionforce team, focusing on content development and strategy in the context of AI-enhanced customer experiences. The ideal candidate will have a strong background in content creation, a passion for customer success, and the ability to drive strategic initiatives across various sectors, including defense and intelligence.

Salary

Base: $150,100 - $304,700 annually (up to $332,600 in SF/NYC); Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 401(k), and paid parental leave

Skills & Requirements

Must-have

  • 10+ years end-to-end content development experience
  • XML/DITA and Markdown/Git proficiency
  • Experience creating release notes and implementation guides
  • Ability to create process flow and database architecture diagrams
  • Strong stakeholder management and self-prioritization skills

Nice-to-have

  • AI-first mindset with generative AI competence
  • Data-driven approach to content performance analysis
  • Skilled storytelling and executive presence
  • Mentorship and team leadership capabilities
  • Experience customizing content for diverse personas

Key Requirements

  • 10+ years of experience in content development
  • Deep understanding of Trailhead content lifecycle
  • Ability to quickly learn complex technologies

Work Rights

Not specified

Tailored Resume

Cover Letter