Base: $164,000 to $282,900 usd; bonus/equity: not ...
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Crm platform expertise
Commercial field workflow knowledge
Ai-enabled product implementation
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Johnson & Johnson is seeking a Director of CRM Field Optimization to lead the strategy and implementation of CRM capabilities for their commercial and medical field teams. The ideal candidate will focus on enhancing user experiences and improving field workflows through AI-enabled solutions while managing a team and collaborating across various business functions.
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Job Summary
The Director, CRM Field Optimization will lead the strategy, design, and delivery of CRM and related field capabilities across U.S. commercial and medical field teams.
This role involves driving adoption, business readiness, and measurable value from core CRM capabilities and emerging AI products embedded within field workflows.
Johnson & Johnson offers a comprehensive benefits package including medical, dental, vision, life insurance, retirement plans, and various paid time off options.
Matching Summary
Match Score: 75
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Johnson & Johnson is seeking a Director of CRM Field Optimization to lead the strategy and implementation of CRM capabilities for their commercial and medical field teams. The ideal candidate will focus on enhancing user experiences and improving field workflows through AI-enabled solutions while managing a team and collaborating across various business functions.
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Salary
Base: $164,000 to $282,900 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, disability, retirement plans, paid time off
Skills & Requirements
Must-have
CRM platform expertise
commercial field workflow knowledge
AI-enabled product implementation
product roadmap ownership
cross-functional team leadership
field technology solutions
change management experience
Nice-to-have
agile delivery experience
vendor and consulting partner management
user-centered mindset
collaborative team environment
digital assistant capabilities
large CRM transformation programs
multi-role field support
Key Requirements
Bachelor’s degree required
Minimum 10 years professional experience
At least 7 years pharmaceutical industry experience
Experience managing 4+ direct reports
Strong communication and stakeholder management
Experience with CRM and field technology solutions