Banking Services Operations Associate Iv - Retail Servicing Escalations

M&T Bank

Millsboro, DE, United States
Base: $20.55 - $34.25 hourly (usd); bonus/equity: ...
Customer service experience
Strong problem-solving skills
Verbal and written communication skills
The role involves responding to non-regulatory complaints for mortgage servicing and consumer lending products

Job Summary

  • The role involves responding to non-regulatory complaints for mortgage servicing and consumer lending products.
  • Candidates will investigate and resolve complex inquiries while ensuring compliance with applicable laws and regulations.
  • M&T Bank promotes an environment that supports belonging and reflects its brand values.

Matching Summary

The role involves responding to non-regulatory complaints for mortgage servicing and consumer lending products.

Salary

Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer service experience
  • strong problem-solving skills
  • verbal and written communication skills

Nice-to-have

  • mortgage servicing experience
  • knowledge of RESPA requirements

Key Requirements

  • Associate's degree or equivalent experience
  • minimum of 1 year customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter