Service Operations Advisor

Johnson & Johnson

Bogotá, Distrito Capital, Colombia
Bachelor's degree or equivalent experience
Proficient in english spanish and portuguese
4-5 years experience in hr or shared services
The role involves conducting routine tasks to deliver optimal client value and measurable growth within Customer Service Operations

Job Summary

  • The role involves conducting routine tasks to deliver optimal client value and measurable growth within Customer Service Operations.
  • Candidates must support the development of key performance indicators and produce reports analyzing departmental status against customer expectations.
  • The position requires coaching junior colleagues and applying Johnson & Johnson's Credo and Leadership Imperatives in daily interactions.

Matching Summary

The role involves conducting routine tasks to deliver optimal client value and measurable growth within Customer Service Operations.

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • Proficient in English Spanish and Portuguese
  • 4-5 years experience in HR or Shared Services
  • Experience in global matrixed environment

Nice-to-have

  • Prior training experience for new hires
  • Strong follow through on complex activities
  • Constructive feedback and mentoring skills

Key Requirements

  • Bachelor's degree (BA/BS) or equivalent related experience
  • 4-5 years of experience in Talent Acquisition, HR Operations, or Shared Services
  • Proficiency in English, Spanish, and Portuguese languages

Work Rights

Not specified

Tailored Resume

Cover Letter