Client Services Account Coordinator

Cell

U.s. national base pyy range: $44,500 - $74,100; b...
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Managing large publisher accounts
Editorial manager® and produxion manager® software
Troubleshooting software-related issues
** The Client Services Account Coordinator at Cell will support customers in implementing and using their Editorial Manager® and ProduXion Manager® software, ensuring effective editorial and publishing workflows. The role requires experience in software support or editorial management and emphasizes strong communication and organizational skills. **

Job Summary

  • The Client Services Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software, assisting in configuring and optimizing their editorial and publishing workflows.
  • Responsibilities include maintaining direct contact with customers, troubleshooting software issues, coordinating data implementation and training, performing software testing, and acting as the liaison between customers, product management, and engineering staff.
  • The company promotes a healthy work/life balance with numerous wellbeing initiatives, flexible working hours, comprehensive health and retirement benefits, and family benefits.

Matching Summary

Match Score: 75

** The Client Services Account Coordinator at Cell will support customers in implementing and using their Editorial Manager® and ProduXion Manager® software, ensuring effective editorial and publishing workflows. The role requires experience in software support or editorial management and emphasizes strong communication and organizational skills. **

Salary

U.S. National Base Pay Range: $44,500 - $74,100; Bonus/Equity: Not specified; Benefits: Health, Retirement, Wellbeing, Insurance, Family, Spending Accounts

Skills & Requirements

Must-have

  • Managing large publisher accounts
  • Editorial Manager® and ProduXion Manager® software
  • Troubleshooting software-related issues
  • Customer training for software services
  • Reporting and tracking system bugs
  • Liaison between customers and staff

Nice-to-have

  • Interest in scientific publishing developments
  • Collaborative team environment
  • Continuous knowledge growth
  • Proactive customer outreach
  • Presenting at user group meetings

Key Requirements

  • Software support / customer service experience
  • Editorial office experience
  • Scholarly publishing industry experience
  • Accredited education in related field
  • Account management and business development skills
  • Eligible to live and work in the United States

Work Rights

Eligible to live and work in the United States

Tailored Resume

Cover Letter