Customer Service/admin Support

UCFS Italia S.p.A.

Milano, Italy
**
0-2 years financial services experience
Inbound and outbound telephone support
Complaint handling and resolution skills
** UCFS Italia S.p.A. is seeking a Customer Service/Admin Support representative in Milano, Italy. The role involves providing frontline support to customers, handling inquiries, and ensuring operational excellence while fostering a positive customer experience. **

Job Summary

  • The role serves as a primary point of contact for customers and introducers to ensure operational excellence and high productivity.
  • Incumbents are responsible for handling complaints, generating statements, and making prompt credit decisions in conformity with guidelines.
  • Candidates must possess an understanding of the underwriting flow and be able to perform basic accounting functions including collecting on delinquent accounts.

Matching Summary

Match Score: 75

** UCFS Italia S.p.A. is seeking a Customer Service/Admin Support representative in Milano, Italy. The role involves providing frontline support to customers, handling inquiries, and ensuring operational excellence while fostering a positive customer experience. **

Skills & Requirements

Must-have

  • 0-2 years financial services experience
  • Inbound and outbound telephone support
  • Complaint handling and resolution skills
  • Basic accounting and invoice processing
  • Credit decision making ability
  • Collections for late payments
  • Microsoft Office Suite proficiency

Nice-to-have

  • Empathetic communication style
  • Strong organizational skills
  • Problem-solving under limited standardization
  • Enthusiastic attitude towards distributors
  • Ability to see projects through completion

Key Requirements

  • 6+ months experience in financial services
  • Non-exempt status required
  • Not suitable for call center incumbents

Work Rights

Not specified

Tailored Resume

Cover Letter