Customer Care Representative-35-19

UPS

Strong customer service skills
Written and verbal communication
Problem solving skills
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions

Job Summary

  • This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions.
  • The role requires maintaining awareness of performance goals and meeting or exceeding Key Performance Indicator metrics such as Customer Survey Scores.
  • Employees will assist customers with questions about packages and collaborate with other team members to find solutions to facilitate delivery.

Matching Summary

This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Written and verbal communication
  • Problem solving skills
  • Manage multiple tasks simultaneously
  • High attention to detail

Nice-to-have

  • Customer service experience preferred
  • General administrative experience
  • Systems management Office skills
  • Ability to lead teams
  • Innovative possibilities mindset

Key Requirements

  • English proficiency level 70%
  • Office systems management capability

Work Rights

Not specified

Tailored Resume

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