Service Centre Advisor - Wigan Walthew House Lane, Martland Park, United Kingdom £12.71 Per Hour And Excellent Benefits Permanent Apply By 15 May, 2026 Posted On 20 March, 2026

ARROW XL Ltd

Wigan, United Kingdom
Base: £12.71 ph; bonus/equity: not specified; bene...
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Experience in service-focused or contact centre environment
Ability to manage multi-channel communications confidently
Strong written communication skills for professional responses
** ArrowXL is seeking a part-time Service Centre Advisor for their Wigan location, offering a salary of £12.71 per hour along with excellent benefits. The role involves managing inbound and outbound communications, ensuring high-quality customer support, and promoting service excellence through effective case management. **

Job Summary

  • The role involves delivering high-quality support across client and customer interactions through a blended service model managing both inbound and outbound communications.
  • Employees receive comprehensive benefits including 34 days annual leave, company-funded life insurance, and access to significant retail discounts.
  • The position requires end-to-end ownership of enquiries, ensuring accurate updates within CRM systems while adhering to defined service standards and SLAs.

Matching Summary

Match Score: 75

** ArrowXL is seeking a part-time Service Centre Advisor for their Wigan location, offering a salary of £12.71 per hour along with excellent benefits. The role involves managing inbound and outbound communications, ensuring high-quality customer support, and promoting service excellence through effective case management. **

Salary

Base: £12.71 Per Hour; Bonus/Equity: Not specified; Benefits: Excellent benefits package including pension, life insurance, and staff discounts

Skills & Requirements

Must-have

  • Experience in service-focused or contact centre environment
  • Ability to manage multi-channel communications confidently
  • Strong written communication skills for professional responses
  • Professional and confident telephone manner
  • Good problem-solving skills with structured approach

Nice-to-have

  • Comfortable adapting to new systems and technology
  • Ability to handle sensitive conversations calmly
  • Demonstrates patience and active listening
  • Works collaboratively and shares knowledge openly
  • Maintains high standards of accuracy and attention to detail

Key Requirements

  • Experience in service-focused or contact centre environment

Work Rights

Not specified

Tailored Resume

Cover Letter