Procurement, finance, and supply chain solutions expertise
Cross-functional partnership with sales and services teams
The Director will lead execution of programs driving ongoing value realization, adoption, utilization, and retention for Coupa's customers
Job Summary
The Director will lead execution of programs driving ongoing value realization, adoption, utilization, and retention for Coupa's customers.
This role requires partnering with internal delivery leaders during software implementation and Sales leadership to capture growth opportunities.
Candidates must foster executive relationships with customers through various methods including one-on-one meetings and cross-functional collaboration.
Matching Summary
The Director will lead execution of programs driving ongoing value realization, adoption, utilization, and retention for Coupa's customers.
Skills & Requirements
Must-have
Enterprise Customer Success leadership experience
Procurement, finance, and supply chain solutions expertise
Cross-functional partnership with Sales and Services teams
Executive relationship building with customers
Proven track record in value realization programs
Nice-to-have
Practitioner and consultant experience mixture
Thought leadership in Customer Success tools
Experience in dynamic fast-paced environments
Background in customer advocacy initiatives
Key Requirements
Deep experience leading customers to value via procurement/finance/supply chain solutions
Hands-on enterprise Customer Success or Client Delivery Leadership experience
Demonstrated thought leadership in Customer Success strategies