Messaging Operations Specialist

Braze

Bucharest, Romania
On-site
Streamline messaging tools and processes
Provision messaging channels for customers
Collaborate with gtm teams and partners
The Messaging Operations Specialist will streamline tools and processes for customer messaging onboarding across channels like SMS/MMS, RCS, WhatsApp, and Email

Job Summary

  • The Messaging Operations Specialist will streamline tools and processes for customer messaging onboarding across channels like SMS/MMS, RCS, WhatsApp, and Email.
  • Key responsibilities include configuring messaging channels, collaborating with various internal teams and external partners, and managing SMS code procurement and inventory globally.
  • The role emphasizes operational excellence, requiring strong problem-solving skills, attention to detail, customer-centricity, and a commitment to continuous improvement and automation.

Matching Summary

The Messaging Operations Specialist will streamline tools and processes for customer messaging onboarding across channels like SMS/MMS, RCS, WhatsApp, and Email.

Skills & Requirements

Must-have

  • Streamline messaging tools and processes
  • Provision messaging channels for customers
  • Collaborate with GTM teams and partners
  • Configure customer messaging channel capability
  • Manage code inventory and setup targets
  • Maintain and update documentation

Nice-to-have

  • Obsessed with problem solving
  • Measuring success through data
  • Bias toward action in change
  • Deep curiosity to learn
  • Eagerness to share passions

Key Requirements

  • 1-3 years in operational or customer support role
  • Technical product experience
  • SaaS, mobile, or marketing automation background
  • Excellent communication skills
  • Analytical skills with Excel expertise
  • SQL skills a plus

Work Rights

Not specified

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