It Support Agent

Virtualspaces Pwc

Waterfall, South Africa
Onsite
Front-line technical assistance
Troubleshooting computer systems
L2 up to l4 support levels
PwC is seeking an IT Support Agent responsible for providing first and second-line technical support in a client-facing environment across various locations in South Africa. The role emphasizes excellent customer service, problem-solving skills, and a proactive approach to IT support, with opportunities for personal development

Job Summary

  • Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware.
  • The primary focus is to provide 1st and 2nd line IT technical support in a client facing environment in order to achieve high levels of customer satisfaction.
  • Every experience is an opportunity to learn and grow, and you are expected to take ownership and consistently deliver quality work that drives value for your clients and success as a team.

Matching Summary

Match Score: 85

PwC is seeking an IT Support Agent responsible for providing first and second-line technical support in a client-facing environment across various locations in South Africa. The role emphasizes excellent customer service, problem-solving skills, and a proactive approach to IT support, with opportunities for personal development.

Skills & Requirements

Must-have

  • front-line technical assistance
  • troubleshooting computer systems
  • L2 up to L4 support levels
  • client facing environment
  • desk-side support
  • Tech Lounge Support
  • Mobile platform support
  • Printer Hardware / Drivers
  • Audio visual support
  • Strong technical knowledge
  • Ability to Troubleshoot, diagnose, and resolve issues

Nice-to-have

  • Driven by curiosity
  • reliable, contributing member of a team
  • adapt to working with a variety of clients
  • take ownership and consistently deliver quality work
  • Appreciate diverse perspectives
  • sustain high performance
  • Actively listen, ask questions
  • Seek, reflect, act on, and give feedback
  • building commercial awareness
  • proactive service monitoring
  • Encourage interaction
  • Confident
  • proactive and resilient

Key Requirements

  • Understanding and proven ability to support IT end users
  • Clear, courteous telephone manner
  • Excellent verbal and written communication skills
  • Task prioritization
  • Self-motivated
  • Team player
  • Work independently
  • accurately troubleshoot, diagnose, and resolve customer issues or requests
  • Ability to handle pressure situations
  • Ability to prioritize tasks with different levels of impact and urgency
  • Support customers on all levels via email, phone and IM
  • Good analytical skills
  • Attention to detail
  • Detail oriented and able to effectively and accurately document technical issues and requests

Work Rights

Not specified

Tailored Resume

Cover Letter