Amazon's mission is to be Earth’s most customer-centric company, with the Customer Service team being a key part of achieving that goal
Job Summary
Amazon's mission is to be Earth’s most customer-centric company, with the Customer Service team being a key part of achieving that goal.
As a Customer Service Associate, you will be the first point of contact for customers, preventing issues, solving queries, and delighting them through phone, chat, and/or email.
Benefits include medical insurance, a pension plan, internet allowance, lifestyle benefits, and retail discounts through the Amazon Extras program, along with expert training.
Matching Summary
Amazon's mission is to be Earth’s most customer-centric company, with the Customer Service team being a key part of achieving that goal.
Skills & Requirements
Must-have
Problem solving for customers
Answering requests via phone, chat, email
Using various tools to navigate and research
Communicating effectively with customers
Working variable hours including overnight/day/late shifts
Minimum 40 hours per week
Nice-to-have
Friendly and customer-focused
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment
Unique personality in customer conversations
Key Requirements
No past experience in customer service required
Ability to allow 3 hours to complete application and assessments