Service Desk Team Leader

McLaren

Woking, United Kingdom
On-site
Lead facilities service desk function
Coordinate incidents through concept system
Manage day-to-day service desk operations
McLaren is seeking a Service Desk Team Leader to oversee the Facilities Service Desk, ensuring a high-quality, customer-focused service for McLaren Automotive and McLaren Racing. The role is based at the McLaren Technology Centre in Woking and involves managing day-to-day operations, coordinating requests and incidents, and supporting multiple locations

Job Summary

  • The role leads the Facilities Service Desk function to provide professional, responsive service across McLaren Automotive and Racing locations.
  • Responsibilities include ensuring facilities-related requests are coordinated efficiently through the Concept system while maintaining high-quality service standards.
  • The position requires flexibility to support operational incidents, events, or business-critical activities across the wider estate.

Matching Summary

Match Score: 85

McLaren is seeking a Service Desk Team Leader to oversee the Facilities Service Desk, ensuring a high-quality, customer-focused service for McLaren Automotive and McLaren Racing. The role is based at the McLaren Technology Centre in Woking and involves managing day-to-day operations, coordinating requests and incidents, and supporting multiple locations.

Skills & Requirements

Must-have

  • Lead Facilities Service Desk function
  • Coordinate incidents through Concept system
  • Manage day-to-day service desk operations
  • Ensure service levels are achieved

Nice-to-have

  • Customer-focused service mindset
  • Flexibility for operational incidents
  • Experience with business-critical activities

Key Requirements

  • Effective day-to-day management experience
  • Knowledge of Concept system usage
  • Ability to deliver consistent service levels

Work Rights

Not specified

Tailored Resume

Cover Letter