Mortgage Customer Service Agent

BOK Financial

Irving, TX, United States
Mortgage loan servicing
Inbound phone system
Professional telephone etiquette
You will be the primary point of contact for BOKF’s mortgage loan customers

Job Summary

  • You will be the primary point of contact for BOKF’s mortgage loan customers.
  • You will handle 80 to 100 calls per day, resolving complex problems related to mortgage loans.
  • The team emphasizes collaboration, celebrating successes and finding solutions together.

Matching Summary

You will be the primary point of contact for BOKF’s mortgage loan customers.

Skills & Requirements

Must-have

  • Mortgage loan servicing
  • Inbound phone system
  • Professional telephone etiquette
  • Multi-tasking
  • Problem resolution
  • High call volume

Nice-to-have

  • Team collaboration
  • Candid communication
  • Open-door policy
  • Group learning
  • Idea sharing

Key Requirements

  • High school diploma or equivalent
  • 2-3 years of relevant experience
  • Ability to work in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter