Member Service Representative, Lending

SoFi

Jacksonville, FL, United States
Base pyy range listed; final offer based on experi...
On-site
Strong verbal and written communication skills
Proficiency in google products and data tools
Ability to work evenings and weekends
This entry-level role offers a nine-week classroom and on-the-job training course to prepare candidates for full production lending operations

Job Summary

  • This entry-level role offers a nine-week classroom and on-the-job training course to prepare candidates for full production lending operations.
  • Team members provide best-in-class service to SoFi lending members through phone and chat channels while resolving inquiries regarding student and personal loans.
  • Successful candidates can progress to higher-level individual contributor or leadership roles within the organization.

Matching Summary

This entry-level role offers a nine-week classroom and on-the-job training course to prepare candidates for full production lending operations.

Salary

Base pay range listed; Final offer based on experience, skills, and location; Comprehensive benefits available

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Proficiency in Google products and data tools
  • Ability to work evenings and weekends
  • High school diploma or GED required
  • Compliance with regulatory guidelines

Nice-to-have

  • Passion for helping others solve problems quickly
  • Self-starter mentality with analytical skills
  • Empathy and relationship management abilities
  • Trend identification in daily work tasks

Key Requirements

  • High school diploma or GED
  • Flexibility for alternative schedules including evenings and weekends
  • Aptitude tests must be passed before full production

Work Rights

Not specified

Tailored Resume

Cover Letter