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Mizuho Bank, Ltd. is seeking a Management Executive for its IT & Systems Control Department in Singapore to lead IT Service Management operations, ensuring compliance with policies and enhancing service efficiency. The ideal candidate should possess extensive ITSM experience, strong leadership skills, and proficiency in both English and Japanese.
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Job Summary
This role is responsible for overseeing day-to-day IT Service Management operations to ensure high service availability and minimize disruptions.
The incumbent will lead global IT projects, manage multinational teams, and provide executive oversight of change, incident, and problem processes.
Candidates must possess deep knowledge of ITSM frameworks and proven experience with tools like ServiceNow to drive continuous improvement.
Matching Summary
Match Score: 75
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Mizuho Bank, Ltd. is seeking a Management Executive for its IT & Systems Control Department in Singapore to lead IT Service Management operations, ensuring compliance with policies and enhancing service efficiency. The ideal candidate should possess extensive ITSM experience, strong leadership skills, and proficiency in both English and Japanese.
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Skills & Requirements
Must-have
ITSM operations leadership
ITIL v3/v4 framework knowledge
ServiceNow platform administration
Global IT project management
Change incident problem management
Nice-to-have
Japanese language proficiency
Cross-functional stakeholder collaboration
Process automation initiatives
Executive reporting and analytics
Key Requirements
Bachelor's Degree required
7 years total IT experience
2 years specific ITSM experience
English and Japanese business proficiency advantageous