Base: $19.66 - $27.42 ph; bonus/equity: not specif...
Office-based
1-3 years customer service experience
High school diploma or ged required
Strong listening and analysis skills
Highmark Health is seeking a Customer Service Representative to handle customer inquiries, ensuring a positive experience and effective resolution of issues. The role requires strong communication skills and the ability to work independently in a fast-paced environment, with a focus on customer satisfaction
Job Summary
The role involves resolving standard and occasional non-standard customer inquiries by applying seamless and positive customer experiences gained through recurring work cycles.
Employees must strive to resolve concerns in a single interaction using telephone, written, or face-to-face communication while maintaining an equal level of confidence regardless of the issue.
The position requires adherence to HIPAA regulations and company policies regarding the protection of confidential customer information and data security.
Matching Summary
Match Score: 85
Highmark Health is seeking a Customer Service Representative to handle customer inquiries, ensuring a positive experience and effective resolution of issues. The role requires strong communication skills and the ability to work independently in a fast-paced environment, with a focus on customer satisfaction.
Salary
Base: $19.66 - $27.42 per hour; Bonus/Equity: Not specified; Benefits: Not specified