Digital Journey Optimisation Manager, Integrated Channels
Commonwealth Bank Group
Customer focus
Digital know-how
Analytics expertise
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers
Job Summary
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
You’ll join the Know Your Customer (KYC) Squad, delivering targeted communications to drive refresh outcomes and address customer complaints related to KYC refresh.
Own acquisition, engagement and adoption journeys across CommBank.com.au, NetBank and the CommBank app.
Matching Summary
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
Skills & Requirements
Must-have
customer focus
digital know-how
analytics expertise
Adobe Target
AEP content management
RT-CDP audiences
Adobe Analytics
Nice-to-have
passion for exceptional digital experiences
curiosity for digital capabilities
stakeholder management experience
Key Requirements
Proven digital and stakeholder management experience
Strong analytical skills
Hands-on experience with conversion optimisation platforms