Sr. Associate, Process Manager (hybrid)

Capital One

Richmond, VA, US
Mclean, va: $88,800 - $101,300; richmond, va: $80,...
Hybrid (3 days in-office, 2 days remote)
Develop formal process documents and diagrams
Lead coordination of initiatives and audits
Translate ai-driven insights into outcomes
Capital One is seeking a Sr. Associate, Process Manager for their Retail Bank Customer Protection Organization, offering a hybrid work model. The role focuses on enhancing customer and agent servicing experiences through process management, data analysis, and cross-functional collaboration

Job Summary

  • This role supports Capital One's Retail Bank Customer Protection Organization by transforming customer and agent servicing experiences through strategic process improvements.
  • The ideal candidate will integrate multiple groups to influence stakeholders, ensuring technology and processes deliver breakthrough business results while maintaining data quality.
  • Candidates are expected to utilize generative AI to accelerate documentation, synthesize large datasets for root cause analysis, and identify hidden inefficiencies in business processes.

Matching Summary

Match Score: 85

Capital One is seeking a Sr. Associate, Process Manager for their Retail Bank Customer Protection Organization, offering a hybrid work model. The role focuses on enhancing customer and agent servicing experiences through process management, data analysis, and cross-functional collaboration.

Salary

McLean, VA: $88,800 - $101,300; Richmond, VA: $80,800 - $92,200; Wilmington, DE: $80,800 - $92,200; Performance-based incentive compensation eligible

Skills & Requirements

Must-have

  • Develop formal process documents and diagrams
  • Lead coordination of initiatives and audits
  • Translate AI-driven insights into outcomes
  • Identify risk triggers across value streams
  • Utilize Tableau for performance metric reporting

Nice-to-have

  • Experience leveraging AI prompting for efficiency
  • Background in fraud or claims handling
  • Customer service experience in banking
  • Ability to advocate for team strengths
  • Proactive problem-solving skills

Key Requirements

  • High School Diploma or GED required
  • At least 2 years of Process Management experience
  • Bachelor's Degree preferred
  • 1 year experience using Jira
  • No visa sponsorship available

Work Rights

Not specified

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