Customer And Business Transformation - Insurance Sector - Senior Manager
PwC Belgium Tax News
Dublin, Ireland
Hybrid
8 years insurance sector experience
Large-scale transformation programme delivery
Insurance business operations expertise
This senior leadership role involves leading end-to-end programmes across underwriting, claims, and policy administration to redesign operating models and elevate customer experience
Job Summary
This senior leadership role involves leading end-to-end programmes across underwriting, claims, and policy administration to redesign operating models and elevate customer experience.
The position requires leveraging advanced structured problem solving and design thinking to unlock measurable efficiency, satisfaction, and growth for insurance clients.
Candidates will foster strong relationships internally and externally while staying up to date with regulatory changes and emerging technologies like InsurTech and AI.
Matching Summary
This senior leadership role involves leading end-to-end programmes across underwriting, claims, and policy administration to redesign operating models and elevate customer experience.
Skills & Requirements
Must-have
8 years insurance sector experience
large-scale transformation programme delivery
insurance business operations expertise
structured problem solving methodologies
senior client executive engagement
Nice-to-have
Lean Six Sigma or Agile certifications
Salesforce or Guidewire platform familiarity
strong presentation skills for C-suite
emerging technology adoption insights
workshop facilitation capabilities
Key Requirements
8 years consulting experience in insurance
Proven track record of large-scale transformations