Microsoft Scim Malaysia Senior Engineer

Concentrix

Kuala Lumpur, Malaysia
Not specified; not specified; not specified
**
Advanced technical support skills
Hardware and software troubleshooting
Networking knowledge
** Concentrix is seeking a Senior Engineer for Microsoft SCIM in Kuala Lumpur, Malaysia, to provide advanced technical support and resolution for complex customer issues. The ideal candidate should possess strong technical knowledge, excellent problem-solving skills, and a customer-oriented approach. **

Job Summary

  • The role involves providing the most advanced technical support by handling complex customer cases with minimal supervision.
  • Candidates are expected to coach and train support professionals in technical skills and provide feedback on their performance.
  • The position requires extensive knowledge of client technical systems including hardware, software, and networking to resolve unstructured problems.

Matching Summary

Match Score: 75

** Concentrix is seeking a Senior Engineer for Microsoft SCIM in Kuala Lumpur, Malaysia, to provide advanced technical support and resolution for complex customer issues. The ideal candidate should possess strong technical knowledge, excellent problem-solving skills, and a customer-oriented approach. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Advanced technical support skills
  • Hardware and software troubleshooting
  • Networking knowledge
  • Customer service orientation
  • Escalation management experience
  • Coaching and mentoring abilities

Nice-to-have

  • Strong problem-solving skills
  • Adaptability to shift rotations
  • Multi-tasking capabilities
  • Empathy in customer interactions
  • Data analysis proficiency

Key Requirements

  • Associate's Degree in related technical discipline
  • Three to five years of related technical experience
  • Recognized technical certification(s)
  • Mandarin language requirement
  • Ability to rotate shifts as needed

Work Rights

Not specified

Tailored Resume

Cover Letter